Ai-Powered Patient Intake 

“Clarion”

Clarion Patient Intake

  • Performs patient intake, transcription and summarization

  • Available 24/7

  • Scalable to meet demand

  • Multilingual capabilities to serve diverse patient populations

  • Regulatory and HIPAA compliant out-of-the-box

  • Eliminates human error & never has a bad day

  • Accessibility

    Patients can provide requisite information quickly and easily.

  • Personalization

    Providers wield unequivocal command over patient experience.

  • Ethical Technology

    Ensuring ethical excellence in the technological landscape.

The Patient Intake Journey​

  • Patient Receives an Invitation

    When the appointment is scheduled, your patient receives a text message (or via email or phone ) inviting them to ‘complete their paperwork’ .

  • Phone call from Clarion Ai

    The moment your patient clicks the texted link, they receive a phone call to kick off the Intake process:

  • The intake script is followed

    Calrion will follow your predefined script, including asking the appropriate follow up questions.

  • Transcription

    Your office immediately receives summary notes from the patient intake conversation with the ‘headline’ items you need.

FAQs

  • Every part of the process from authenticating users, to storage of past conversations is HIPAA compliant and user encrypted. Standard patient intake transcriptions and summarizations are stored on your office’s environment and deleted from MHAi’s systems within 90 days of intake.

  • Our base Patient Intake Ai module requires a list of intake questions from your office, as well as any secondary questions your team would want answered. Your office likely already has a version of this for training new staff. If not, filling out and reviewing this script can take anywhere between 30 minutes and 2 hours, depending on the level of detail your team wants covered in the initial consult. In addition to the intake questions, we will want your team’s review and approval before real-world deployment to ensure you are happy with your bespoke Patient Intake Ai before it deploys.

  • What makes MHAi technology different is that we have strict guardrails on our proprietary base module (which can be adjusted, improved, changed) to ensure the conversation is guided by our clients’ processes and goals. The Patient Intake Ai cannot get agitated or act in a rude or dismissive manner like real humans can. It also cannot give advice or answer questions with creativity (performing deeply creative tasks is where hallucination can occur in some commercial Ai products, and that is disabled by our guardrails.)